Our services

1. Product selection support

We provide general information that helps a customer compare relevant product categories, functions, accessories and manufacturer-stated suitability requirements. The customer remains responsible for deciding whether to purchase and for obtaining medical advice where needed.

What the customer receives

• Clarification of the requested product type
• Comparison of practical features using available manufacturer information
• Confirmation of relevant model or variant details
• Signposting to instructions, warnings and suitability information
• A written response explaining the next step

2. Product sourcing and supply

Customers can enquire about products displayed in our catalogue or request a specific skincare, beauty or wellbeing device. We check whether the requested item or a suitable specification can be sourced and provide a written quotation.

What the quotation may include

• Exact product and model
• Colour, size or variant where applicable
• Included accessories
• Availability or lead time
• Total price and applicable taxes
• Delivery charge and estimated delivery period
• Payment method
• Cancellation, return and warranty information
• Any separately charged support service

3. Set-up and product orientation

Where available, we provide general assistance with product set-up, charging, app connection, cleaning, storage and navigation of manufacturer instructions. This service does not replace the product manual and does not include medical advice or treatment planning.

4. Business and professional product enquiries

We accept enquiries from beauty businesses, wellbeing studios, clinics, practitioners and other organisations seeking one or more products. We review requested models, quantities, delivery requirements and any orientation needs before preparing a quotation.

Business & Professional Enquiries

5. Aftercare and administrative support

For products supplied by us, we can help customers identify the correct manufacturer documentation, raise delivery queries and understand the applicable warranty route. We cannot approve a manufacturer warranty claim on the manufacturer’s behalf.