Complaints
We aim to handle enquiries, quotations and orders clearly and fairly. If you are dissatisfied with our service or a product supplied by us, contact us so that we can review the issue.
How to make a complaint
Email info@bionicbeautytech.com with:
- Your full name
- Order or quotation reference, if applicable
- Product name
- A clear description of the issue
- Relevant dates
- The outcome you are seeking
- Supporting photographs or documents where relevant and safe to share
Do not send unnecessary medical records or financial-security information.
What happens next
We will acknowledge the complaint after it has been received and investigate it fairly. We will provide a substantive response as soon as reasonably practicable. If additional time is required, we will explain why and provide an updated timescale.
Making a complaint does not affect any statutory rights available to a consumer.