Complaints
We aim to handle enquiries, quotations and orders clearly and fairly. If you are dissatisfied with our service or a product supplied by us, contact us so that we can review the issue.
How to make a complaint
Email info@bionicbeautytech.com with:
- Your full name
- Order or quotation reference, if applicable
- Product name
- A clear description of the issue
- Relevant dates
- The outcome you are seeking
- Supporting photographs or documents where relevant and safe to share
Do not send unnecessary medical records or financial-security information.
What happens next
We will acknowledge the complaint after it has been received and investigate it fairly. We will acknowledge your complaint within 5 working days and aim to respond in full within 14 days. If additional time is required, we will explain why and provide an updated timescale.
Making a complaint does not affect any statutory rights available to a consumer.
If we cannot resolve a consumer complaint, we will tell you in writing. We are not required to use, and do not currently participate in, an alternative dispute resolution (ADR) scheme. You may also be able to use the UK courts or seek advice from Citizens Advice.