Step 1 — Choose a product
Browse the catalogue and select Enquire Now. The product name should be added to the form automatically.
How enquiries and quotations work
Our website is designed to help customers identify products and request further information. It is not an online checkout and selecting Enquire Now does not create an order.
Step 2 — Submit your requirements
Tell us the quantity, preferred model or colour, delivery postcode and whether the enquiry is personal or business-related. Do not send medical records, prescriptions, photographs of a health condition or other sensitive health information.
Step 3 — We review the request
We check the information provided and determine whether we can assist. We may ask for clarification about the product variant, quantity, delivery location or intended setting. This review does not guarantee availability.
Step 4 — We provide information or a quotation
Where we can assist, we provide a written response setting out the product, specification, availability, total cost, applicable taxes, delivery charge, estimated timescale, payment method, cancellation rights, return conditions and other relevant terms.
Step 5 — You decide whether to proceed
The quotation is provided without obligation unless it expressly states that a paid sourcing service has been requested. An order is formed only when the quotation and applicable terms are accepted through the process stated in the quotation and we confirm acceptance.
Step 6 — Payment and fulfilment
Payment details are provided securely after an order is agreed. We do not ask customers to enter card or bank details in the general enquiry form. Delivery and fulfilment arrangements are confirmed in writing.
Checklist
What to include in an enquiry
- Product name
- Preferred model, colour or variant
- Quantity
- Delivery postcode or country
- Personal or business enquiry
- Required delivery date, if relevant
- Any question about accessories or set-up
Response time
Every enquiry is reviewed before a response is issued. Complex or multi-product requests may require additional checks, and we will explain if further information or additional time is needed.