Frequently Asked Questions
We use written quotations because product availability, variants, supplier costs, delivery requirements and quantities can change. Before an order is placed, we provide the total price and all relevant commercial information in writing.
No. The button opens an enquiry form. It does not create an order, reserve stock or require payment.
There is no charge for submitting a standard product enquiry. If a request requires a separately paid sourcing or support service, we will explain the scope and fee before beginning.
No. Catalogue inclusion does not guarantee current stock. Availability is checked as part of the enquiry process and confirmed in the quotation or order confirmation.
No. We can provide general product information but do not diagnose conditions, prescribe treatment or provide personalised medical recommendations. Please speak to an appropriately qualified healthcare professional.
Not unless expressly stated in writing. Most catalogue products are manufactured and branded by third parties. The applicable manufacturer information is confirmed with the product documentation.
Yes, subject to product availability and acceptance of the enquiry. Business customers should provide their legal business name, delivery requirements, quantity and intended setting.
Available payment methods and verified payment instructions are provided with the written quotation. Do not send card or bank details through the enquiry form.
The estimated delivery period depends on the product and delivery address. It is confirmed in writing before an order is placed.
Your cancellation and return rights depend on whether you are buying as a consumer or business, the product type, its condition and any lawful exception. The relevant information is supplied before the order is placed. Statutory consumer rights are not affected.
If you buy as a consumer by email or telephone, you normally have 14 days from the day you receive the goods to cancel without giving a reason. We refund within 14 days of receiving the goods back or proof of return. Sealed skincare or hygiene items that are unsealed after delivery may be exempt. We will tell you before you order if an exception applies and who pays return costs. If goods are faulty, not as described or unfit for purpose, you have a 30-day right to reject and further rights to repair, replacement or refund.
Contact us with the order reference and a description of the fault. We will explain the applicable seller or manufacturer process. Do not continue using a product that appears unsafe.
The registered office is an official correspondence address and is not presented as a walk-in shop. Product collection, demonstration or customer visits are available only if confirmed in writing.